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Tell us where you're stuck

Send a short note about your TV and the step that's giving you trouble. We'll reply by email with the guidance or the guide that fits best.

Send a message

The more detail you share, the better we can help. There's no live chat or phone line — email is how we work.

Thanks for reaching out! Your message has been noted and we'll reply by email as soon as we can.

Please never include passwords or payment details — we don't need them and would never ask.

Other ways to get answers

Before you write, a quick browse might already solve it:

Browse the guides

Setup, activation, and troubleshooting.

Reply time

Usually within a couple of business days.

For warranty, billing, or account recovery, please contact your device maker or service provider — they can access details we can't.